Privacy Policy

This policy explains how Fraîcheur Garantie collects, uses, communicates, keeps, and protects personal information through this website and through appointment, phone, email, and in-shop interactions.

It is written for clients and visitors in Quebec and is intended to reflect the transparency requirements of Quebec's private-sector privacy law, commonly called Law 25.

We may collect contact details such as your name, phone number, email address, appointment details, service preferences, and any message you choose to send us.

When you use the website, technical information may be collected automatically, including your IP address, browser, device type, approximate location, pages viewed, referring page, and date and time of visit.

We do not intentionally collect health, biometric, government identification, payment-card, or other sensitive personal information through this website.

We collect information directly from you when you book an appointment, call, email, visit the shop, or interact with our online booking tools.

We also use website technologies such as cookies, analytics tags, embedded maps, and booking widgets. These tools may be provided by third parties and may collect technical information when they load.

We use personal information to schedule and manage appointments, provide barbering and grooming services, respond to questions, send service-related communications, keep business records, improve the website, protect the security of our services, and meet legal obligations.

We do not sell personal information. We do not use the information collected through this website to make decisions based solely on automated processing.

We may share information with service providers only when needed to operate the business, including Setmore for booking, Google for analytics, maps, and business reviews, website hosting and security providers, email and phone service providers, and professional advisers where required.

These providers may process information outside Quebec, including elsewhere in Canada or in the United States. We take reasonable steps to work with providers that protect personal information appropriately.

The website uses Google Analytics to understand traffic and improve the site. It also embeds Google Maps and Setmore booking tools, which may use their own cookies or similar technologies.

You can limit cookies through your browser settings. Some booking, map, or analytics features may not work normally if cookies or third-party scripts are blocked.

We keep personal information only as long as reasonably needed for the purposes described in this policy, including appointment follow-up, client service, accounting, tax, dispute, and legal requirements.

We use reasonable administrative, technical, and physical safeguards to protect personal information. No method of transmission or storage is perfectly secure, so we cannot guarantee absolute security.

You may ask to access, correct, or withdraw consent for the use of your personal information, subject to legal limits. You may also ask questions or make a privacy complaint using the contact information above.

Where Quebec law gives you a right to receive computerized personal information in a structured and commonly used technological format, you may make that request in writing.

If you are not satisfied with our response, you may contact the Commission d'accès à l'information du Québec.

If a confidentiality incident presents a risk of serious injury, we will notify the people concerned and the Commission d'accès à l'information du Québec as required by law.

We may update this policy when our practices, services, or legal obligations change. The updated version will be posted on this page.